If you are having troubles booking your plan, it's because the payment method used to book could not be charged by our system.

When booking a plan, an invoice is generated and a charge is issued immediately. If this is not successful, our system is not able to complete the booking process.

Here are some possibles reasons for this.

Typos:

Check your payment details for

  • Typos

  • or transposed numbers

Amount available:

Please check if there is enough money deposited on the payment method you tried.

  • check available amount

3 -D Secure

Credit Cards can have the problem, that they need to be verified through a 3 -D secure authentication. Here you can find further information on 3-D secure payments:

Blocked country:

In some cases, credit cards can only be used in a defined range of countries. As our headquarters is in Switzerland, it might cause some problems for (mostly) distant countries (geocontrol / geoblocking)

  • Contact your bank and check the permitted countries

Other problems:

If none of the above mentioned options lead to success, then you can only try to:

  • contact your bank

  • use a different payment method

If you need further assistance, don't hesitate to contact us under support@yumpu.com

Did this answer your question?