Yumpu may occasionally require a revalidation of the credit card stored in your user account to ensure that all transactions remain safe and secure.
If such a revalidation is required to successfully complete the transaction a notification about the failed transaction, including the error code shown below will be sent to the account holder:
“Your card must be authenticated with 3-D Secure before continuing.”
How to Re-Authenticate Your Credit Card
To complete the authentication process and ensure your payment can be processed securely, please follow the steps below.
1. Access Your Account Settings
Log in to your Yumpu user account.
Hover over your profile name in the upper right corner.
Select “My Account” from the dropdown menu.
Open the “Current Subscription” tab from the left-hand navigation.
2. Open Subscription Settings
In the lower right area of the Current Subscription section, click “Customize Subscription.”
3. Update Payment Method
Click the “CHANGE” button in the upper right corner.
This will open the form for updating your payment details.
4. Re-Enter Card Details and Verify
Enter your first name, last name, credit card number, expiration date, and CVC again.
Click “Save” to confirm the information.
A pop-up will be displayed afterwards asking you to submit your verification via your chosen verification method.
Please check the information shown in the pop-up in order to successfully authenticate your credit card and ensure safe transactions.
(Please note: the authentication pop-up may vary depending on your bank.)
Once the 3-D Secure authentication is completed, your credit card will be successfully revalidated, ensuring secure and uninterrupted transactions on your Yumpu account.
Need Help?
If further questions in regards to the validation process arise, please establish communication with our support team via the following email address: support@yumpu.com