If you are having troubles booking your subscription, it's because the payment method used to book could not be charged by our system.
When purchasing a sub, an invoice is generated and a charge is issued immediately. If this is not successful, our system is not able to complete the booking process.
Here are some possibles reasons for this.
Typos:
Check your payment details for
Typos
or transposed numbers
Amount available:
Please check if there is enough money deposited on the payment method you tried.
check available amount
3 -D Secure
Credit Cards can have the problem, that they need to be verified through a 3 -D secure authentication. Here you can find further information on 3-D secure payments:
Blocked country:
In some cases, credit cards can only be used in a defined range of countries. As our headquarters is in Switzerland, it might cause some problems for (mostly) distant countries (geocontrol / geoblocking)
Contact your bank and check the permitted countries
Other problems:
If none of the above mentioned options lead to success, then you can only try to:
contact your bank
use a different payment method
If you need further assistance, don't hesitate to contact us under support@yumpu.com