To cancel your active plan, go to "Edit my profile" and scroll down to "Current Plan" or just use this link:
https://www.yumpu.com/en/account/profile/edit#yp-current-plan

When you click on "Cancel Plan", you have 3 options to cancel your current subscription:

1. Cancellation by Post (send us a letter)

Send us a letter via mail that includes the following information:

  • User ID
  • Lastname
  • Firstname
  • Account email address
  • Phone number
  • Reason of cancellation
  • Copy of your ID (Identity card or driver's license)

As soon as we receive the letter, we will check and verify the information and cancel your subscription. The postmark will be considered as the termination date.

This date is the cancellation date and the plan will expire after the booked periode.

You can also just download our PDF document, fill it out, sign it and send it to us via post with a copy of your ID.

2. Cancellation via Hotline (you call us)

You can cancel your subscription with a call to our hotline +41 71 588 01 26. You can call us every workday from 8 am to 5 pm CET (Central European Time).

After your call, we will send you an email with a link to cancel your subscription. This email is necessary to verify that you are the owner of the account. With the click on the link in the email the cancellation is completed.

The plan is now cancelled and the plan will expire after the current periode that has been booked.

3. Cancellation request via form

To cancel your subscription you need to fill the online form. You need to provide the following information in the online form:

  • User ID
  • Lastname
  • Firstname
  • Account email address
  • Phone number to be called back
  • Reason of cancellation

Afterwards you will be called by one of our agents.

Following to this call, we will send you an email with a link to cancel your subscription. With the click on the link in the email the cancellation is completed.

The plan is now cancelled and the plan will expire after the current periode that has been booked.

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